Frequently Asked Questions
What are the system requirements?
How can I watch on my TV?
The video does not play. What can I do?
My payment did not go through. What can I do?
I have a voucher code. How can I redeem it?
How much time do I have to watch after a purchase?
What is a Season Pass or a Bundle?
I forgot my password. What can I do?
I would like to delete my OUTDOOR CINEMA account. How?
My question has not been answered. How can I contact?
What are the system requirements?
The video player will work with the following devices, systems and browsers:
| Device | Operational system | Browser |
| PCs | Windows 7 or later version | Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer*, Opera |
| Mac | OSX 10.12 or later version | Google Chrome, Mozilla Firefox, Safari, Opera |
| Android Tablet and Android Smartphone | Android 6.0 or later version | Google Chrome |
| iOs (Ipad and IPhone) | iOS 11.2 or later version | Safari, Google Chrome, Microsoft Edge |
*Playback allowed on Chromecast, and AirPlay.
Playback limited to SD on Chrome, Firefox, and Opera.
Playback disabled:
On macOS when not using Safari and an external monitor is plugged in.
When attempting playback from Safari or iOS app to an external monitor.
If any hardware (external monitor/TV, HDMI cable) does not support HDCP level 1.1 or higher.
The Internet Explorer will not be supported under Windows 7 anymore.
Please use the latest version of your chosen browser.
Due to digital rights restrictions, playback via Linux systems is not possible.
- Google Chromecast: You can chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.
- AirPlay: You can play content from Apple devices on your AppleTV or other compatible TVs via AirPlay. The video player will work on AppleTV devices of Generation 3 or later.
- HDMI: The video will also play on your TV when connected via a HDMI cable to your PC or Mac. Please note that both devices need to support HDCP (High-bandwidth Digital Content Protection).
The video does not play. What can I do?
Please check if you meet the system requirements. All system requirements are listed here.
We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
Should you meet all requirements but the video does not play anyway, please contact us via the button below. You can help us reply quickly and efficiently by explaining exactly which error you are experiencing. You are also welcome to send us a screenshot/a photo of the error.
My payment did not go through. What can I do?
Should you have received an error message during a payment intent or have not received access to the film after your payment, please contact us via the button below. You can help us reply quickly and efficiently by explaining exactly which error you experienced.
How much time do I have to watch after a purchase?
Each film or episode has a rental period of 7 days (2 days when exchanging tickets for E.O.F.T. 2021). The rental period will only start when you have first played the video. This also applies to Season Passes or Bundles: If you chose a Season Pass or Bundle, each film/episode will be available for watching from the day of its first release. However, the 7-day rental period will only begin with the first play of the video.
What is a Season Pass or Bundle?
A Season Pass is the complete package: When buying the Season Pass you will gain access to all four episodes of a product, e.g. the E.O.F.T. BASECAMP. Should you buy the Season Pass before all episodes have been published, you will be automatically able to watch them as soon as they have been released.
A Bundle also includes several films or programmes which you will be able to access automatically after purchasing the bundle.